Reference

Your Rights and Our Commitments

At 2zero24, our legal terms set out exactly what you can expect from us and what we expect in return — written plainly so you can read them…

Terms of UsePrivacy PolicyCookie PolicyAccount RulesDispute Process

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How Our Terms Apply to Your Account

2zero24 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with us, you enter into a binding agreement governed by the terms published on this page. These terms cover how your account is created, how transactions via UPI, Paytm and PhonePe are processed, and the conditions under which your account may

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be suspended or closed. Jurisdiction determines eligibility — if local law in your state or territory restricts access to real-money gaming platforms, those restrictions apply to you. We update these terms periodically; the version dated at the foot of this page is always the version in
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force. Continuing to use your account after an update means you accept the revised terms. For any clause you do not understand, contact our support team before proceeding.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

Reach Us on Policy and Legal Matters

If you have a question about our terms, a data access request or a dispute you need escalated, our team is reachable through three direct channels.

Email Support Send your legal query, data request or account dispute to our dedicated policy inbox. We log every submission with a ticket number and respond within one working day during standard India business hours.

Live Chat Our live chat channel is open around the clock. For legal queries that need written confirmation, ask the agent to email you a transcript — we retain those records for your reference.

Formal Written Notice For notices requiring a formal legal response — such as a cease-and-desist or a data erasure request under applicable law — submit in writing via our registered correspondence address listed in the Terms of Use document.

ACCOUNT SECURITY PRACTICES

How We Handle Data, Cookies and Your Account

From the moment you open an account, we apply a set of concrete practices to protect your data and keep your account secure. Here is exactly what we do across six areas.

Data Collection

We collect only the data needed to operate your account — name, contact details, payment identifiers for UPI or Paytm, and session logs. We do not sell your personal data to third-party marketers under any circumstances.

Cookie Handling

Our platform uses functional and analytics cookies to keep your session active and measure page performance. You can review and withdraw cookie consent at any time via the cookie settings panel in your account dashboard.

Account Security

Accounts are protected by password hashing, two-factor authentication via OTP to your registered mobile number, and IP-based anomaly detection. If we detect an unusual login, we pause the account and alert you immediately.

Data Retention

We retain account and transaction records for the period required by applicable financial and gaming regulations in your jurisdiction. Once the retention period expires, records are deleted from our active systems within 30 days.

Who to Contact

Our Data Protection contact handles all requests related to access, correction or erasure of your personal data. Reach them directly through the email address listed in the Privacy Policy section of our Terms document.

Requesting Changes

To update your registered name, mobile number or linked PhonePe account, raise a change request through live chat or email. We verify identity before processing any change to prevent unauthorised account modifications.

Common Legal and Policy Questions

These are the questions we receive most often about our terms, your data and your account rights. If your question is not here, contact us directly and we will put you in touch with the right team.

The terms are subject to the laws of the jurisdiction in which 2zero24 is registered. Access and eligibility depend on local law; if your state restricts this category of platform, those local rules take precedence and you should not open an account.

Yes. Submit a data access request to our Data Protection contact via email. We will compile and return your data in a readable format within 30 days of verifying your identity, in line with applicable data protection obligations.

Send a data erasure request to our policy inbox with your registered email and mobile number. We will erase active data within 30 days, subject to any retention obligations under financial regulations that require us to keep transaction records.

Payment identifiers like your UPI VPA or Paytm number are removed from our active systems when you close your account. Anonymised transaction logs may be retained for the regulatory period required in your jurisdiction, then permanently deleted.

Raise a transaction dispute through live chat or email within 30 days of the event. We investigate using session logs and payment gateway records, then issue a written decision. If you are unsatisfied, you may escalate through the formal written notice process.

Yes. We notify you by email to your registered address at least 7 days before material changes take effect. The updated version is always published on this page with a revision date so you can compare it against the version you accepted.

Open the cookie settings panel inside your account dashboard and toggle off the categories you do not want. Changes take effect immediately for new sessions. Note that disabling functional cookies may affect how your account session behaves across devices.

Your Rights and Our Commitments

Reach Us on Policy and Legal Matters

How We Handle Data, Cookies and Your Account

Data Collection

Cookie Handling

Account Security

Data Retention

Who to Contact

Requesting Changes

Common Legal and Policy Questions

01 Which law governs my account and these terms?

02 Can I request a copy of the personal data you hold on me?

03 How do I ask you to delete my account data?

04 What happens to my UPI or Paytm details if I close my account?

05 How are disputes about transactions handled?

06 Will I be notified if your terms change?

07 How can I withdraw consent for cookies?

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