Reference

How 2zero24 Handles Your Personal Data

When you open an account with us, we want you to know exactly what data we collect, why we hold it, and how we keep it safe.

Data collected transparentlyStored with encryptionYou control your preferencesContact us to update recordsIndia-specific commitments

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What Data We Collect and Why

2zero24 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

We collect personal details — your name, email address, date of birth and contact number — when you create your account. When you make a deposit or withdrawal using UPI, Paytm or PhonePe, our payment processor records transaction identifiers so we can reconcile your wallet accurately.

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We also log device identifiers and session data to detect unusual activity on your account. Whether any particular feature of this platform is available to you depends on local law and is accessible only where local law permits. We do not sell your personal data to
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third parties. Retention periods vary: transactional records are kept for the period required under applicable financial regulations, while marketing preferences are held only as long as your account is active and you have not opted out.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

Our dedicated privacy team is available to handle data access requests, correction requests and deletion enquiries.

Privacy Email Send a detailed written request to our privacy mailbox. Include your registered account email so we can locate your record and respond directly. We aim to reply within three business days.

Live Chat Open the chat window while logged in to raise a privacy question with our support team. They can escalate data-specific queries directly to the privacy officer on your behalf.

Account Settings Many preferences — including marketing opt-outs and cookie settings — can be adjusted directly inside your account dashboard without needing to contact us at all.

HOW WE PROTECT YOU

Our Data Handling and Security Commitments

We have built specific controls around every layer of data we hold — from the moment it arrives at our servers to the point where it is no longer needed.

Encryption at Rest and in Transit

All personal data is encrypted using AES-256 at rest and TLS 1.3 during transmission. This covers your identity records, UPI and Paytm transaction logs, and any documents you upload for account verification.

Cookie Controls

We use essential cookies to keep your session active and analytics cookies to understand which pages load slowly. You can review and withdraw cookie consent at any time through the preference centre in your account.

Account Security Layers

Two-factor authentication is available on every account. Suspicious login attempts trigger an automatic hold and an alert to your registered email or phone, giving you the chance to confirm or block access before anything changes.

Data Retention Schedule

We keep your transactional history for the period required under Indian financial record-keeping rules. Account profile data is deleted within sixty days of a verified account closure request, subject to any outstanding regulatory obligations.

Third-Party Data Sharing

We share your data only with payment processors such as UPI network partners, identity verification services, and fraud prevention providers — each bound by a data-processing agreement that limits use strictly to the contracted purpose.

Your Right to Access and Correct

You may request a copy of all data we hold on you, ask us to correct inaccurate records, or raise a deletion request at any point. We will confirm receipt within one business day and complete verified requests within fourteen days.

Frequently Asked Questions About Your Privacy

Below are the questions we receive most often about how we handle personal data. If your question is not here, our privacy team can be reached via email or live chat as described in the contact section above.

We collect your full name, email address, date of birth, phone number and residential address. If you make a deposit via UPI, Paytm or PhonePe, the payment identifier linked to that transaction is also stored in your account record.

Send a written request to our privacy email with your registered account address. We will verify your identity and compile a full data export within fourteen calendar days, delivered securely to your registered email.

Yes. Submit a deletion request through the privacy email or live chat. We will remove your profile data within sixty days of closing your account, except where retention is required by applicable Indian financial regulations.

We share data only with payment processors for UPI, Paytm and PhonePe transactions, our identity verification provider, and fraud detection services. Each partner is contractually restricted from using your data for any other purpose.

Transaction records are retained for the period specified under Indian financial compliance requirements. Once your account is verified as closed and the retention period has passed, those records are permanently deleted from our systems.

Log in and visit the communication preferences section of your account dashboard. You can switch off email, SMS and push notifications individually without contacting support. Changes take effect within twenty-four hours.

We use essential session cookies to keep you logged in and analytics cookies to identify slow-loading pages. You can review all cookie categories and withdraw non-essential consent at any time through the cookie preference centre in your account settings.

How 2zero24 Handles Your Personal Data

Contact Us About Your Privacy Rights

Our Data Handling and Security Commitments

Encryption at Rest and in Transit

Cookie Controls

Account Security Layers

Data Retention Schedule

Third-Party Data Sharing

Your Right to Access and Correct

Frequently Asked Questions About Your Privacy

01 What personal data does 2zero24 collect when I open an account?

02 How do I request a copy of the data you hold about me?

03 Can I ask 2zero24 to delete my personal data?

04 Does 2zero24 share my data with third parties?

05 How long does 2zero24 keep my transaction history?

06 How can I update my marketing preferences or opt out of communications?

07 What cookies does 2zero24 use and how can I manage them?

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